Privacy Policy
How we collect, use, and protect your personal data
Last update: January 2026
1. Data Controller
The data controller for your personal data is:
L&G INTERNATIONAL - FZCO
FZCO (Free Zone Company) au capital de 50 000 AED $
EIN IFZA-FZCO-15757 – IFZA (International Free Zone Authority), Dubai, UAE
Siège social : IFZA Business Park, DDP Premises Number: 15757-001, Dubai, United Arab Emirates
📧 contact@calminova.com — 📞 +971 58 509 9418
L&G INTERNATIONAL - FZCO is committed to protecting your personal data in accordance with CCPA / CPRA.
2. Purposes and Legal Bases for Processing
We collect and process your personal data for the following purposes:
2.1. Order Management
Legal basis: Contract performance and legal obligations (accounting, invoicing).
- Processing and tracking your orders
- Payment and invoicing management
- Delivery organization
- After-sales service and returns management
2.2. Customer Relationship Management
Legal basis: Legitimate interest and contract performance.
- Creation and management of your customer account
- Responses to information requests and complaints
- Management of legal warranties
- Fraud and non-payment prevention
2.3. Marketing and Communication
Legal basis: Consent (you can withdraw it at any time).
- Sending newsletters and promotional offers
- Personalization of your site experience
- Customer satisfaction measurement
2.4. Analysis and Statistics
Legal basis: Legitimate interest and consent (non-essential cookies).
- Audience and site traffic analysis
- Improvement of our services and user experience
- Detection and correction of technical errors
3. Personal Data Collected
The data collected depends on your use of the site and services:
3.1. Mandatory Data (for placing orders)
- Identity: last name, first name
- Contact: email address, phone number
- Addresses: delivery and billing address
- Order: ordered products, quantities, prices
- Payment: transaction data (pseudonymized by our payment providers)
3.2. Optional Data
- Date of birth (for birthday offers)
- Communication preferences (newsletter, SMS)
- Browsing history and product preferences
3.3. Automatically Collected Data
- IP address
- Browser type and operating system
- Visited pages and visit duration
- Cookies and trackers (see section 9)
4. Recipients and Processors
Your personal data may be transmitted to the following recipients, strictly limited to what is necessary for the accomplishment of their missions:
4.1. Technical Service Providers
- Web hosting: Vercel (protected by standard contractual clauses)
- CDN and security: Cloudflare (DDoS protection, optimization)
4.2. Payment Service Providers
These providers only receive information strictly necessary for payment processing and do not have access to your complete banking details.
4.3. Carriers
Your delivery details are transmitted to carriers for the delivery of your packages:
4.4. Public Bodies
In case of legal obligation, your data may be communicated to the competent authorities.
5. International Data Transfers
Some of our service providers may be located outside your country.
In this case, we ensure that appropriate safeguards are in place in accordance with {regulationName}:
Safeguards in place
- Standard contractual clauses approved by {commissionName}
- Internationally recognized certifications
- Adequacy decisions
You can obtain a copy of these safeguards by contacting us.
6. Data Retention Periods
Your personal data is kept only for the time necessary for the purposes for which it was collected:
Data Type
Retention Period
Active customer account
Throughout the account lifetime
Inactive customer account
3 years after last login
Orders and invoices
10 years (legal obligations)
Customer service exchanges
3 years after closure
Technical logs
6 to 12 months
Cookies
13 months maximum
After these periods expire, your data is deleted or irreversibly anonymized.
7. Your Rights Regarding Your Personal Data
In accordance with {regulationName}, you have the following rights:
7.1. Right of Access
You can obtain a copy of all your personal data that we hold.
7.2. Right to Rectification
You can request the correction of inaccurate or incomplete data.
7.3. Right to Erasure
You can request the deletion of your data, subject to our legal obligations.
7.4. Right to Restriction
You can request the temporary suspension of processing.
7.5. Right to Object
You can object to processing for direct marketing purposes.
7.6. Right to Data Portability
You can retrieve your data in a structured format (CSV, JSON).
7.7. How to Exercise Your Rights?
To exercise any of these rights, contact us:
We will respond to you within one month.
8. Right to Lodge a Complaint
If you believe that your rights are not being respected, you can file a complaint with the competent authority:
We invite you to contact us first to seek an amicable solution.
9. Cookies and Trackers
The site uses cookies to improve your experience.
9.1. What is a Cookie?
A cookie is a small file placed on your device when visiting a website.
9.2. Cookie Types
Essential Cookies
- Shopping cart management
- Login session
- Security
Analytics Cookies (consent required)
- Audience measurement
- Navigation analysis
9.3. Management
You can manage your preferences via the cookie banner or your browser settings.
10. Security
- SSL/TLS encryption: secure communications (HTTPS)
- Secure hosting: regular backups
- Restricted access: authorized personnel only
- Strong authentication: encrypted passwords
11. Modifications
This policy may be updated. The modification date is indicated at the top of the page.
12. Contact
For any questions regarding your personal data: